Problems, safety and the future

First check the charge point’s internet connection and whether the manufacturer’s app or backend still shows readings. If the problem continues, contact your ERE provider and the charge point supplier; without continuous data no ERE can be registered for that period. The sooner you report it, the fewer sessions you’ll miss out on.

A provider usually rejects a session when the data isn’t verifiable enough: for example a missing or incomplete reading, an uncertified meter, or a session that can’t be linked to the registered connection. The exact reason differs case by case, so ask your provider for an explanation of each rejected session.

Differences can arise from rounding, a different measuring point, or a different processing period between the charge point app and the ERE statement. Put the relevant sessions or periods side by side, note the discrepancy, and contact your provider with concrete data and timestamps so they can check it and correct it if needed.

Start with the provider’s own complaints procedure; it’s usually set out in the terms or on the website. If that doesn’t resolve it, the same consumer channels apply as with any other service provider. Note that a listing on the NEa register is a requirement to register EREs, not a quality mark for customer service.

Be cautious of a provider that promises a fixed, guaranteed amount with no conditions, doesn’t mention any commission, or claims a price far above the current market price of roughly €0.46 per ERE. Real earnings are always an indication, dependent on the price and commission, never a guarantee.

An ERE provider needs access to your charging data in order to register it; that’s inherent to the service. Before giving consent, check the privacy policy, who actually processes the data (sometimes a technical partner), and whether the terms are clear. An NEa listing is not an approval of the provider itself, so always read the terms yourself.

An ERE provider typically processes your charging data, identity details to verify you as the connection’s holder, and payment details for the payout. Exactly what data is processed and how long it’s kept is set out in that provider’s own privacy policy, which is separate from EREVergelijken.eu’s privacy policy.

Yes, the ERE scheme has existed only since 2026 and its rules, conditions and even its continuation can change. For example, the current self-reported NEa list is already being replaced by a register of actual REV account holders in October 2026. Follow official sources such as the NEa to stay informed of such changes.

We update the ERE price every week, as the median of named sources: the S&P Global Platts benchmark, prices providers actually realised, and indications from NEa-registered providers. Because the price forms through supply and demand rather than being fixed centrally, it can fluctuate from week to week; on 18 October 2026 it stood at roughly €0.46 per ERE.

The most authoritative sources are the Dutch Emissions Authority (NEa) at emissieautoriteit.nl and the legal text of the Regeling energie vervoer, article 11. EREVergelijken.eu is an independent comparison site, not a regulator; we summarise the rules and, whenever in doubt, always point you to these official sources for the latest status.