Switching ERE provider: a step-by-step plan without double registration

Switching to a different ERE provider is possible, but only from 1 January: according to the NEa, you may appoint only one registration service provider per calendar year. This step-by-step plan shows how to switch without charging sessions being submitted twice or not counted at all.

Why you can’t just switch mid-contract

An ERE provider files your charging data with the NEa on your behalf. That can only happen through one party at a time: the same charging session must not be registered by two providers. According to the NEa, a private individual may appoint only one registration service provider per calendar year, and an address or EAN code may be registered by only one provider per calendar year. So switching is only possible from a new calendar year; the notice period varies by provider and is set out in the terms. Some providers also apply a longer lock-in. At Laadpremie the minimum term runs to the end of the following calendar year; at Laadnet it is at least 12 months, after which the contract runs until 31 December of that year. At both, that can add up to about 2 years, compared with 12 months at most other providers. At LaadBalans you choose a term of 1, 3 or 5 calendar years that you can’t cancel early, except with LaadBalans’s consent.

Can you switch mid-year too?

No. According to the NEa, switching during the year is not possible: your contract always runs until 31 December. Another provider may not register your address or EAN code in the same calendar year, even if your current contract has no lock-in. With a provider that applies a longer lock-in, such as the minimum term at Laadpremie and Laadnet or the chosen term at LaadBalans, you can also only leave once that period has passed, even if you’re unhappy with the service. If a provider unilaterally changes its terms, for example the commission or the payout frequency, ask in writing what your options are and what happens to your proceeds for the current year. Either way, a new provider can only start registering for you from 1 January.

Step-by-step plan: from cancelling to new registration

1. Check your current contract. Look at the contract term, notice period and whether a lock-in applies. Most providers use 12 months; a few use longer.
2. Compare and choose a new provider. Don’t look only at the commission - also compare payout frequency, contract term and any exclusivity requirements, such as a mandatory platform or app.
3. Cancel in good time and in writing with your current provider, within the applicable notice period and preferably well ahead of the calendar year-end.
4. Ask for explicit confirmation of disconnection. Your current provider should confirm that your charge point or connection is no longer being registered on their behalf, before the new provider starts.
5. Register with the new provider and supply the requested details: typically your charge point brand, meter information, connection details and, for business use, company registration details.
6. Confirm the start date. Have your new provider confirm that it registers your sessions from 1 January, so there’s no gap or overlap.
7. Keep confirmations from both providers. That gives you evidence if any ambiguity arises later about who registered which period.

Questions for your current provider

• What is the exact notice period, and by what date must I cancel for the current calendar year?
• Does a lock-in or penalty clause apply to my contract?
• Will outstanding charging sessions from this year still be paid out in full, and when?
• Will you confirm in writing when my charge point or connection has been disconnected?

Questions for your new provider

• From which date can you actually start registering my charge point?
• When do I need to sign the mandate for the new calendar year?
• What details and documents do you need to register me?
• How do you prevent a session being registered twice if my old provider hasn’t fully disconnected yet?
• What are your commission, payout frequency and contract term, compared with my current provider?

What happens to sessions from the transition year?

Because you can only switch from 1 January, the boundary is simple: your old provider books your sessions up to and including 31 December, your new provider everything from 1 January. Your old provider may still book the old year until 1 March, so its settlement often arrives after the switch. Ask both providers how they assign sessions around the turn of the year - otherwise part of your charging volume risks not being counted by either provider.

If the handover goes wrong: what can you do?

If the handover doesn’t run smoothly - for example because your old provider doesn’t respond to your cancellation, or the new provider already appears to be registering sessions before the old one has disconnected - contact both parties in writing and ask for a concrete date by which the handover will be complete. Keep emails, confirmations and exports of your charging sessions; that’s your evidence if it later becomes unclear which provider registered a given period. If the situation stays unclear, report this explicitly to both providers before taking any further steps, and hold off supplying new data to the new provider until the old one has confirmed in writing that the connection has been disconnected.

Checklist at a glance

When	Action	With whom
Now	Check contract and notice period	Current provider
Well before the notice deadline	Compare and choose a new provider	Comparison / new provider
Before the deadline	Cancel in writing	Current provider
After cancelling	Receive confirmation of disconnection	Current provider
At the switch	Register and supply details	New provider
Around the turn of the year	Confirm the new provider registers from 1 January	Both providers

Always check the current terms and notice period with your own provider - these can differ from the general guidance in this article by provider and by date. If you’re unsure about your situation, compare providers side by side before you cancel.

Cancellation dates per provider for a switch on 1 January 2027 are on Switching ERE provider. Whether the booking party is on the overview of 21 October 2026 is in Can your ERE provider book?.